Refunds For Transactions & Subsequent Chargeback Claims

MERCY GLOBAL COMMUNICATIONS.COM.NG is a BulkSMS Online platform with the purpose of sending and receiving messages to and from telephone numbers globally at a fee. We("Mercy Global Communications"), do not make refunds for transactions unless certain conditions are met.

Mercy Global Communications offers a PrePaid & PostPaid service at which a virtual wallet("Client Balance") is used for maintaining client funds and accounting purposes. Credit/Debit Card or Bank Transfer Transactions would only be refunded when refund conditions are met at which refunds, would be made to the virtual wallet("Client Balance") NOT the bank or credit card.

Refund Conditions

1. Non-Delivery Of SMS
   

   We may offer a refund for non-delivery of SMS if:

   • Delivery failure is from our network end
   • Delivery has expired due to long queue
   • Client account has been debited
   • SMS is an Outbound SMS
2. Money-back Guarantee On Phone Numbers
   

   There is a 3 days money back guarantee on phone numbers if:

   • Phone number does not receive Inbound SMS as Stipulated.
   • Phone number does not receive Inbound Calls as Stipulated.
3. Bill-Payment Failures (Airtime, Data & Electricity)
   

   Refunds are made for utility bills if:

   • Data or Airtime could not be provided due to a provider or vendor error from our end.

**Refunds for utility payments would not be made if the following errors occured:

  - Client entered a wrong phone number

 - Client phone number is indebted or unable to receive credit of data or airtime.

Client account deposits ARE NON-REFUNDABLE. We do not refund deposit transactions as once a deposit has been made to the client account, the money is available for use and cannot be reversed. However, SMS Failure & Waranty Refunds are made back to the client balance whence the charge was made. Refunds are not made back to the client's bank or credit card.